Understanding complaints

Sam, Foster

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British Journal of N...arrow_drop_down

British Journal of Nursing

Article . 2020 . Peer-reviewed

Data sources: Crossref

British Journal of Nursing

Article . 2020

Data sources: Europe PubMed Central

Understanding complaints

descriptionPublicationkeyboard_double_arrow_right Article 27 Feb 2020 English Publisher:Mark Allen GroupJournal:British Journal of Nursing, volume 29, pages 257-257 (issn: 0966-0461, eissn: 2052-2819,

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Authors: Sam, Foster;

doi: 10.12968/bjon.2020.29.4.257

pmid: 32105529

Understanding complaints

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Abstract

Sam Foster, Chief Nurse, Oxford University Hospitals, considers how the complaints from patients and staff have changed over the years and how a decision-making tool has helped her consider the issues

Related Organizations

University of Oxford
United Kingdom

Keywords

Hospitals, University, England, Patient Satisfaction, Humans, Nursing Staff, Hospital, Organizational Culture, State Medicine, Decision Support Techniques

Impact byBIP!

	selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	4
	popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.	Top 10%
	influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	Average
	impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.	Average