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Measuring User Satisfaction

Authors: Kieran Mathieson;

Measuring User Satisfaction

Abstract

Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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