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Health Communication
Article . 2001 . Peer-reviewed
Data sources: Crossref
https://doi.org/10.4324/978141...
Part of book or chapter of book . 2001 . Peer-reviewed
Data sources: Crossref
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Relational Control in Physician-Patient Encounters

Authors: John Gilgun; Marlene M. von Friederichs-Fitzwater;

Relational Control in Physician-Patient Encounters

Abstract

To further exploratory work done by O'Hair (1989) in applying relational communication theory to physician-patient communication, this study analyzed 30 transcripts of conversations between physicians and patients with 5,968 utterances and 5,929 exchanges in four contexts: an AIDS clinic, an institutional or home hospice program, a family practice clinic, and hospital rooms or doctor's offices. Results differed from O'Hair's exploratory study in that the predominant transaction control type across all contexts was neutralized symmetry, rather than complementary. Both physicians and patients tended to concentrate messages into three of the nine relational categories: extension, support, and answer. Physicians asked more questions and changed the topic frequently, particularly when the patients raised emotional issues. Physicians did not answer all questions asked by patients. The findings suggest a tendency toward domineering behavior on the part of the patient and a tendency toward control through questio...

Keywords

Physician-Patient Relations, Negotiating, Verbal Behavior, Communication, Videotape Recording, United States, Humans, Health Services Research, Patient Participation, Medical History Taking, Referral and Consultation

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    27
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
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    Top 10%
    impulse
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Powered by OpenAIRE graph
Found an issue? Give us feedback
citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
27
Average
Top 10%
Top 10%
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