Limited number of berths can result in a subsequent bus stopping at the upstream of a bus stop when all berths are occupied. When this traffic phenomenon occurs, passengers waiting on the platform usually prefer walking to the stopped bus, which leads to additional walking time before boarding the bus. Therefore, passengers’ travel time consumed at a bus stop is divided into waiting time, additional walking time, and boarding time. This paper proposed a mathematical model for analyzing passengers’ travel time at conventional bus stop based on theory of stochastic service system. Field-measured and simulated data were designated to demonstrate the effectiveness of the proposed model. By analyzing the results, conclusion was conducted that short headway can reduce passengers’ waiting time at bus stop. Meanwhile, the theoretical analysis explained the inefficiency of bus stops with more than three berths from the perspective of passengers’ additional walking time. Additional walking time will increase in a large scale when the number of berths at a bus stop exceedsthe threshold of three.