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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
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Article . 2025
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From document-centric to data-centric public service provision

Authors: Ioannis Konstantinidis 0002; Eleni Kapantai; Alexios Michailidis; Athanasios P. Deligiannis; Christos Berberidis; Ioannis Magnisalis; Vassilios Peristeras;

From document-centric to data-centric public service provision

Abstract

The profound digitization of public administration over recent decades has not eliminated information exchange via paper or electronic documents and certificates. We argue that a paradigm shift from document-centric to data-centric public service provision is needed and is feasible today with the exploitation of emerging technologies. We explore frameworks, architectures, benefits, and challenges in transforming document-centric administration processes into integrated, granular data exchange. A conceptual architecture for public service provision is proposed to extract preconditions from legislation, map the needed evidence to the service requirements, standardize evidence types, and integrate authoritative data sources. While promoting efficiency, privacy, and innovation, this shift faces technical and organizational challenges as the analysis of the “National Registry of Administrative Public Services” in Greece reveals. Further research on aligning policies, upholding trust, and coordinating institutional processes is warranted.

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    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    7
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
7
Top 10%
Average
Top 10%
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