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https://doi.org/10.1145/360355...
Article . 2023 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Patient Journey Value Mapping: Illustrating values and experiences along the patient journey to support eHealth design

Authors: Michael Bui; Kira Oberschmidt; Christiane Grünloh;

Patient Journey Value Mapping: Illustrating values and experiences along the patient journey to support eHealth design

Abstract

This paper introduces patient journey value mapping – an approach to capture experiences, emotions and values implicated in patients’ care delivery. As patients’ values (i.e., what’s important to them in their lives) may change along their patient journeys, our approach aims to support designers to respond to patients’ changing needs in the (re)design of eHealth, by mapping patients’ values and their prioritisations over time. To substantiate the creation of the map, we propose two preceding data collection phases comprising complementary empirical methods. First, important care-related events and associated values are collected retrospectively through interviews, and in-situ through diary studies. Subsequently, the data are analysed to develop materials to elicit values and value tensions through deepening discussions in an interactive workshop based on which the maps are finalised. The approach is illustrated through discussions and reflections on its application in a case study investigating patient values in eHealth for rehabilitation care.

Country
Netherlands
Related Organizations
Keywords

SDG 3 - Good Health and Well-being, user experience design, design method, patient journey map, value sensitive design

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    8
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
8
Top 10%
Average
Top 10%
hybrid