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Awareness, Intention, (In)Action: Individuals’ Reactions to Data Breaches

Authors: Peter Mayer 0001; Yixin Zou; Byron M. Lowens; Hunter A. Dyer; Khue Le; Florian Schaub; Adam J. Aviv;

Awareness, Intention, (In)Action: Individuals’ Reactions to Data Breaches

Abstract

Data breaches are prevalent. We provide novel insights into individuals’ awareness, perception, and responses to breaches that affect them through two online surveys: a main survey (n= 413) in which we presented participants with up to three breaches that affected them, and a follow-up survey (n= 108) in which we investigated whether the main study participants followed through with their intentions to act. Overall, 73% of participants were affected by at least one breach, but participants were unaware of 74% of breaches affecting them. Although some reported intention to take action, most participants believed the breach would not impact them. We also found a sizable intention-behavior gap. Participants did not follow through with their intention when they were apathetic about breaches, considered potential costs, forgot, or felt resigned about taking action. Our findings suggest that breached organizations should be held accountable for more proactively informing and protecting affected consumers.

Countries
Denmark, Germany
Keywords

info:eu-repo/classification/ddc/330, 330, ddc:330, Economics, behavior, emotion, Data breach, security, perception, privacy, awareness, data breaches

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    23
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
23
Top 10%
Top 10%
Top 10%
Green
bronze