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Not Only for Contact Tracing

Use of Belgium's Contact Tracing App among Young Adults
Authors: Oshrat, Ayalon; Sophie, Li; Bart, Preneel; Preneel, Bart; Redmiles, Elissa M.;

Not Only for Contact Tracing

Abstract

Many countries developed and deployed contact tracing apps to reduce the spread of the COVID-19 coronavirus. Prior research explored people's intent to install these apps, which is necessary to ensure effectiveness. However, adopting contact tracing apps is not enough on its own, and much less is known about how people actually use these apps. Exploring app use can help us identify additional failures or risk points in the app life cycle. In this study, we conducted 13 semi-structured interviews with young adult users of Belgium's contact-tracing app, Coronalert. The interviews were conducted approximately a year after the onset of the COVID-19 pandemic. Our findings offer potential design directions for addressing issues identified in prior work - such as methods for maintaining long-term use and better integrating with the local health systems - and offer insight into existing design tensions such as the trade-off between maintaining users' privacy (by minimizing the personal data collected) and users' desire to have more information about an exposure incident. We distill from our results and the results of prior work a framework of people's decision points in contact-tracing app use that can serve to motivate careful design of future contact tracing technology.

Country
Belgium
Keywords

Technology, User Study, Science & Technology, Computer Science, Information Systems, 4602 Artificial intelligence, COVID-19, Engineering, Electrical & Electronic, 4606 Distributed computing and systems software, 4608 Human-centred computing, Interviews, Engineering, Privacy, Computer Science, Decision Model, Telecommunications, Contact Tracing

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    6
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
6
Top 10%
Average
Top 10%
Green