Knowledge-based help systems

descriptionPublicationkeyboard_double_arrow_right Article 01 Jan 1985 English Publisher:Association for Computing Machinery (ACM)Journal:ACM SIGCHI Bulletin, volume 16, pages 161-167 (issn: 0736-6906,

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Authors: Gerhard Fischer; Andreas Lemke; Thomas Schwab;

doi: 10.1145/1165385.317487 , 10.1145/317456.317487

Knowledge-based help systems

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Abstract

Our research goals are to understand the nature of, construct and evaluate intelligent interfaces as knowledge-based systems. In this paper we demonstrate the need for help systems as an essential part of human-computer communication. Help strategies are based on a model of the task (to understand what the user is doing or which goals he/she 1 wants to achieve) and a model of the user (to guarantee that these systems are non-intrusive and that they pay attention to the needs of individual users). We illustrate that passive and active help systems have to be constructed as knowledge-based systems. Two operational systems (PASSIVIST and ACTIVIST) are described to show the usefulness of this approach.

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University of Stuttgart
Germany

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