Health Care Information Systems: Information Systems for Handling Patient Complaints - As a Managerial Tool (Z Stern et al.) How to Develop Quality Management System in a Hospital (V Tuomi) Business Process Information Systems: How Process Models Represent a Business (N Ahmed et al.) Maturity-Based Investment Framework for Enterprise Information Systems (S Umeda) Industrial Data and Management Systems: Asset Integrity Management: Operationalizing Sustainability Concerns (C Ratnayake) RFID Applications in the Supply Chain: An Evaluation Framework (V Elia et al.) Operational Efficiency Management Tool Placing Resources in Intangible Assets (C M Dias Jr et al.) Evaluation of Business Information Systems: The Security Patterns of Business Systems for the Web Domain (N Chakraborty & J Ranjan) Autonomic Computing and Information Management Systems (S Ganesan & R Somisetty) Object-Oriented Metacomputing with Exertions (M Sobolewski) Dealing with Information Overload (Y Wang) and other papers.