
pmid: 18842980
With healthcare, Lean Thinking encounters a world, not devoid of value, but awash with sophisticated and mutually unconnected concepts of value.Given a shortage of systematic analysis in the literature, this paper provides a preliminary analysis of areas where the read-across from other sectors to healthcare is relatively well understood, based on a broad review of its impact on care delivery. It further proposes areas where conceptual development is needed. In particular, healthcare, with its many measures of value, presents an unusual challenge to the central Lean driver of value to the customer.We conclude that there is scope for methodological development, perhaps by defining three themes associated with value-the operational, the clinical and the experiential.
Systems Analysis, Critical Pathways, Humans, Health Services Research, Efficiency, Organizational, Delivery of Health Care, State Medicine, United Kingdom, Total Quality Management
Systems Analysis, Critical Pathways, Humans, Health Services Research, Efficiency, Organizational, Delivery of Health Care, State Medicine, United Kingdom, Total Quality Management
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 177 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 1% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 1% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |
