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Do agile software development practices increase customer satisfaction in Systems Engineering projects?

Authors: Markus Kohlbacher; Ernst Stelzmann; Sabine Maierhofer;

Do agile software development practices increase customer satisfaction in Systems Engineering projects?

Abstract

This paper investigates the effects of applying agile software development practices within Systems Engineering projects. In particular it should be found out whether agile methods are able to mitigate negative effects of requirement changes on project performance. Customer satisfaction is chosen as performance factor. 72 system developing companies are surveyed that develop products consisting of hard- and software. Since agile methods have been successfully applied within software development our hypothesis is that they could also be successfully applied within Systems Engineering. Our study focuses on 6 specific agile practices and their ability to improve customer satisfaction in complex hard- and software projects. It is shown that some of them have a positive effect on customer satisfaction but we do not find evidence for others.

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    popularity
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    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
8
Top 10%
Average
Average
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