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A Survey on Service Contract

Authors: Yucong Duan;

A Survey on Service Contract

Abstract

Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of f Quality of data (QoD), Quality of service (QoS), Legal issue, Context, Business term g are introduced to evaluate service contract content. Dimensions of f Description of contract, Monitor/Control, Selection, Matchmaking, Composition g are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.

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    Average
    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
20
Average
Top 10%
Top 10%
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