Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao https://doi.org/10.1...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
https://doi.org/10.1109/re.201...
Article . 2019 . Peer-reviewed
License: IEEE Copyright
Data sources: Crossref
DBLP
Conference object
Data sources: DBLP
versions View all 3 versions
addClaim

Gender and User Feedback: An Exploratory Study

Authors: Guzman, Emitza; Paredes Rojas, Andres;

Gender and User Feedback: An Exploratory Study

Abstract

Through app stores, users can submit feedback in the form of user reviews. Previous work has found that these reviews contain useful information such as user requirements and bug reports; and has presented approaches for automatically extracting this information. However, the differences in the feedback submitted by female and male users and its consequences with respect to algorithm bias have not been studied so far. In this paper, we take a step in this direction and report on an exploratory study that investigates 919 reviews from eight countries written by users with usernames identified by manual analysis as female or male. We contribute initial evidence of a possible imbalance in the number of female and males users writing app reviews. Additionally, while this disproportion exists, the analyzed feedback between female and male users is similar in terms of the expressed sentiment, content, rating, timing and length. These variables are commonly used when prioritizing user feedback for their later use during software evolution. Although we need a larger sample size to generalize our results, the similarities we report hint that gender bias is not a threat for feedback processing algorithms which exclusively take into account the characteristics studied in this work.

Country
Netherlands
Keywords

SDG 5 - Gender Equality, App Reviews, Gender Bias, Software Evolution, Algorithm Bias, Feedback Analysis, User Feedback, Requirements Elicitation

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    10
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
10
Top 10%
Average
Top 10%
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!