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Evaluating Technology-Mediated Collaborative Workflows for Telehealth

descriptionPublicationkeyboard_double_arrow_right Article 01 Dec 2021 United States Publisher:Institute of Electrical and Electronics Engineers (IEEE)Journal:IEEE Journal of Biomedical and Health Informatics, volume 25, pages 4,308-4,316 (issn: 2168-2194, eissn: 2168-2208,

Authors: Christopher Bondy; Linlin Chen; Pamela Grover; Vicki Hanson; Rui Li; Pengcheng Shi;

doi: 10.1109/jbhi.2021.3119458

pmid: 34637386

Evaluating Technology-Mediated Collaborative Workflows for Telehealth

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Abstract

This paper discusses the need for a predictable method to evaluate gains and gaps of collaborative technology-mediated workflows and introduces an evaluation framework to address this need.The Collaborative Space - Analysis Framework (CS-AF), introduced in this research, is a cross-disciplinary evaluation method designed to evaluate technology-mediated collaborative workflows. The 5-step CS-AF meta-process includes: (1) current-state workflow definition, (2) current-state (baseline) workflow assessment, (3) technology-mediated workflow development and deployment, (4) technology-mediated workflow assessment, (5) analysis and conclusions. For this research, a comprehensive, empirical study of hypertension exam workflow for telehealth was conducted using the CS-AF approach.The CS-AF systemized approach reveals critical cross-disciplinary evaluation data concerning gains and gaps of collaborative workflows when technology-mediated enhancements are characterized and compared with a baseline workflow for the goal of continuous workflow improvement.The CS-AF is an effective meta-analysis process that can be adapted for use in multiple domains.

Country

United States

Related Organizations

Association for Computing Machinery
United States
Rochester Institute of Technology
United States

Keywords

Operations Research, Technology, Databases and Information Systems, Framework, Health Information Technology, Collaboration, Telemedicine, Systems Engineering and Industrial Engineering, Workflow, Telehealth, TechnologyMediated, Graphics and Human Computer Interfaces, Humans

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