Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ http://psasir.upm.ed...arrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
https://doi.org/10.1109/icsite...
Article . 2016 . Peer-reviewed
License: STM Policy #29
Data sources: Crossref
versions View all 1 versions
addClaim

Enhancing service quality through Service Level Agreement (SLA) full implementation

Authors: null Rodziah binti Atan;

Enhancing service quality through Service Level Agreement (SLA) full implementation

Abstract

Various SLA monitoring systems are proposed by different features and abilities to evaluate the agreed SLA. The current SLA monitoring systems in cloud computing for its structural, behavioral characteristics and situation are also in place. The systematic reviews of a well-known methods and approaches shows a significant numbers of researches been done in this area. Based on the number of effort and researches, the quality of services should proportionately increase alongside them. We look this matter from the perspectives of enforcement, that evident the stand of quality of services. Service Level Agreement (SLA) enforcement impact measures is a potential research area to be explored. Assumptions that this study is making are, SLA management will become better by a firm enforcement, where every customers are responsible to launch report of bugs or mischief of services such as unsatisfactory quality or service unavailability to a collection pool, and the provider will react immediately to the complaints so that the total downtime not exceeding the SLA value, with efficient enforcement. This study establishes fundamental theory to measure enforcement impact to SLA monitoring and management. We proposed eight activity phases from formulating until analyzing and decision formation. Descriptive statistics is utilized to analyze the extracted data. The SLA validation detection is the most frequent purpose of SLA monitoring systems in cloud by 58% and throughput is checked as an attribute target by 28%. The self-monitoring SLA, self-healing system, hierarchical structure are recognized points of SLA monitoring systems which need improvement before the enforcement could be based upon.

Related Organizations
  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average