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Analysis on Consumer’s Repurchase Intention of Online Shopping

Authors: Li-Wen Chuang; Shu-Ping Chiu;

Analysis on Consumer’s Repurchase Intention of Online Shopping

Abstract

In an appearing and exceedingly competitive digital commerce environment, consumers' repurchase intention has seemed as a very crucial component among online vendors and firms by degrees. The service quality is believed to have an influence on consumers' repurchase intention in E-commerce context. The objective of this paper is to examine the differences and similarities of website service quality and store service quality on consumers' repurchase intention. The study was conducted on 246 respondents and research results are analyzed by using structural equation modeling. As a result of this study, website service quality and store service quality have positively effects on consumers' repurchase intention. The research findings indicate that website service quality and store service quality as factors of repurchase intention. And then, we can use website service quality and store service quality as a important way in shaping and building meaningful and long-lasting consumer repurchase intention ceaselessly. In the end, this finding of the study can provide appropriate comments and suggestions regarding the academic and practical meanings of these findings, including research limitations and future research direction.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
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