ITIL Implementation: The Role of ITIL Software and Project Quality

descriptionPublicationkeyboard_double_arrow_right Article , Conference object 01 Sep 2012Publisher:IEEEJournal:2012 23rd International Workshop on Database and Expert Systems Applications

Authors: Tom R. Eikebrokk; Jon Iden;

doi: 10.1109/dexa.2012.17

ITIL Implementation: The Role of ITIL Software and Project Quality

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Abstract

This research will investigate the implementation status of the Information Technology Infrastructure Library (ITIL) reference processes and the influence of ITIL software quality and ITIL project quality on implementation status. The paper analyzes data from a survey of 160 Nordic companies.

Related Organizations

Norwegian School of Economics
Norway
University of Agder
Norway

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