Powered by OpenAIRE graph
Found an issue? Give us feedback
addClaim

Value Oriented Service Design

Authors: Yuriko Sawatani;

Value Oriented Service Design

Abstract

A "Services Sciences, Management, and Engineering (SSME)" [1] initiative has been started to study the movement to service economies involving computer science, operations research, industrial engineering, information science, systems science, business strategy, management sciences, social and cognitive sciences, and so on, and is trying to define new study area for services based on these disciplines. In this paper, we introduce a new service design approach, "Value oriented service design", which focuses on created values during service activities. Traditionally a method called as Service Blueprint [3] [4] is used for service design, which is a task based design method defining activity flows with assigned roles. The new approach is focused on values between tacks, such as information created. The paper talks about a case study of these approaches, and discusses the future research items.

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    1
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!