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A Hybrid Approach to Predict Churn

Authors: Javad Basiri; Fattaneh Taghiyareh; Behzad Moshiri;

A Hybrid Approach to Predict Churn

Abstract

Acquiring new customers in any business is much more expensive than trying to keep the existing ones. As a result, many prediction algorithms have been proposed to detect churning customers. In this paper, the ordered weighted averaging (OWA) technique is brought to the attention of marketing researchers. We have applied OWA technique to improve the prediction accuracy of existing churn management systems. The decision lists of underlying prediction algorithms have been fused using OWA algorithm. Applied to the database of a telecommunication company, this method is found to significantly improve accuracy in predicting churn compared to the best existing result in the literature of the churn management. Our findings lead us to believe that using OWA technique could cause to increase profit for the companies.

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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
15
Top 10%
Top 10%
Average
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