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Patient satisfaction constructs

descriptionPublicationkeyboard_double_arrow_right Article 12 Oct 2015Publisher:EmeraldJournal:International Journal of Health Care Quality Assurance, volume 28, pages 841-854 (issn: 0952-6862,

Authors: Muhammad Sabbir Rahman; Aahad M. Osman-Gani;

doi: 10.1108/ijhcqa-05-2015-0056

pmid: 26440486

Patient satisfaction constructs

- Summary
- Subjects
- Metrics

Abstract

Purpose– The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers.Design/methodology/approach– This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs.Findings– Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study.Practical implications– The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers.Originality/value– Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.

Related Organizations

International Islamic University Malaysia
Malaysia

Keywords

Male, Bangladesh, Hospitals, Private, Cross-Sectional Studies, Patient Satisfaction, Surveys and Questionnaires, Humans, Female, Perception, Health Expenditures, Factor Analysis, Statistical, Quality of Health Care

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	influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	Average
	impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.	Average