This is an account of a training course consisting of six three‐hourly sessions held in 1989. Sixteen attended the course, all supervisors from a variety of disciplines. The majority were over 40 years old and with more than 15 years service with the company. Greene King Employee Relations Adviser, Rod McAlpine, and Training and Safety Manager, Peter Jackson, felt the need to develop a more formalised training programme at supervisory level and a first series in interpersonal skills was thought to be appropriate. At the same time Relate, formerly the Marriage Guidance Council, was extending its educational and training areas in the Eastern region. Greene King took advantage of this to use them in the organising, actioning and planning of the course. The article consists of two sections, the first written by Rod McAlpine and Peter Jackson giving background details of the company and its training requirements. The second is the work of Mary Pennock, Relate Training Organiser in West Suffolk. In it she recou...