Critical success factors

descriptionPublicationkeyboard_double_arrow_right Article , Other literature type 01 Apr 1988 English Publisher:EmeraldJournal:Planning Review, volume 16, pages 20-23 (issn: 0094-064X,

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Authors: York P. Freund;

doi: 10.1108/eb054225

Critical success factors

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Abstract

Critical success factors (CSFs) are the hottest management buzz words. But most managers are vague about exactly what they are, how they work, and the problems inherent in using them. This article defines critical success factors (also known as “key success factors”) and describes how one insurance company has used them successfully to fine tune its business planning.

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