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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Online and CD-Rom Re...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Online and CD-Rom Review
Article . 1996 . Peer-reviewed
License: Emerald Insight Site Policies
Data sources: Crossref
https://dx.doi.org/10.1108/eb0...
Other literature type
Data sources: Microsoft Academic Graph
https://dx.doi.org/10.1108/eb0...
Other literature type
Data sources: Microsoft Academic Graph
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ONLINE SERVICE HELP DESKS

descriptionPublicationkeyboard_double_arrow_right Article , Other literature type 01 Jun 1996 English Publisher:EmeraldJournal:Online and CD-Rom Review, volume 20, pages 283-288 (issn: 1353-2642, Copyright policy )
Authors: Richard Poynder;

doi: 10.1108/eb024594

ONLINE SERVICE HELP DESKS

Abstract

Recent years have seen a growing recognition amongst technology companies that customer support is an important part of their business. The author spoke to a number of operators and customers of help desks of online services, to see how their services are being improved and how the customers are responding. The example of STN International is given as a case study.

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    influence
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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