The total cost of building services can be divided into three sections — initial capital costs (outside the scope of these articles), energy costs (dealt with last month) and operation, maintenance and repair costs. The cost of operating and maintaining the existing services of a building may or may not be under the direct control of the facilities manager. In an owner‐occupied building the maintenance team, either direct labour or contracted, would be responsible to him. If the building were leased, however, then it could well be that the landlord would retain ultimate control over the running of the main services, passing this on to the tenant as a service charge.