I was glad when ABE Chairman Lyndon Jones suggested that I should write this series. Within and between business organisations, communications are the integrating force which enable them to act in a co‐ordinated manner. There is no organisation without communication, and where communication is lacking or is of poor quality people involved in operations soon suffer. At various times I have heard them make many bitter complaints, of which the following are a sample; the English is not always to be emulated, but the annoyance expressed was undeniably justified: