The churn factor Internal moves are a sensitive issue for most facilities managers. Disruptive, costly — and unpredictable — they highlight many of the worst aspects of crisis management According to IFMA research, facilities managers face an average annual churn rate of 25 per cent, but the level can be as high as 100 per cent in fully‐occupied space. So what is the right approach for those faced with the difficult role of coordinator? And to what extent can moves be planned in relation to an overall facilities strategy?