Different methods of calculation of quantum corrections to the thermodynamical characteristics of a black hole are discussed and compared. The relation between on-shell and off-shell approaches is established. The off-shell methods are used to explicitly demonstrate that the thermodynamical entropy $S^{TD}$ of a black hole, defined by the first thermodynamical law, differs from the statistical-mechanical entropy $S^{SM}$, determined as $S^{SM}=-\mbox{Tr}(\hat��^H\ln\hat��^H)$ for the density matrix $\hat��^H$ of a black hole. It is shown that the observable thermodynamical black hole entropy can be presented in the form $S^{TD}=��{\bar r}_+^2+S^{SM}-S^{SM}_{Rindler}$. Here ${\bar r}_+$ is the radius of the horizon shifted because of the quantum backreaction effect, and $S^{SM}_{Rindler}$ is the statistical-mechanical entropy calculated in the Rindler space.

47 pages, latex, 7 postscript figures have been included since the first submission of the article