
pmid: 759746
A Patient Satisfaction Questionnaire was developed using factor analytic techniques. The 19-item questionnaire uses a five-point Likert scale, has a coefficient alpha of .972, and consists of three factors. Validity was assessed using correlations with specific criterion items.
Outpatient Clinics, Hospital, Patients, Surveys and Questionnaires, Humans, Consumer Behavior, Hospitals, Military, Military Medicine, California, Quality of Health Care
Outpatient Clinics, Hospital, Patients, Surveys and Questionnaires, Humans, Consumer Behavior, Hospitals, Military, Military Medicine, California, Quality of Health Care
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