
handle: 10072/424004
The constant increase in the growth of the cloud market creates new challenges for cloud service providers. One such challenge is the need to avoid possible service level agreement (SLA) violations and their consequences through good SLA management. Researchers have proposed various frameworks and have made significant advances in managing SLAs from the perspective of both cloud users and providers. However, none of these approaches guides the service provider on the necessary steps to take for SLA violation abatement; that is, the prediction of possible SLA violations, the process to follow when the system identifies the threat of SLA violation, and the recommended action to take to avoid SLA violation. In this paper, we approach this process of SLA violation detection and abatement from a risk management perspective. We propose a Risk Management-based Framework for SLA violation abatement (RMF-SLA) following the formation of an SLA which comprises SLA monitoring, violation prediction and decision recommendation. Through experiments, we validate and demonstrate the suitability of the proposed framework for assisting cloud providers to minimize possible service violations and penalties.
Technology, Science & Technology, Risk Management-based Framework, cloud computing, RMF, VU School of Business, service level agreement, Software Engineering, SLA management in cloud, cloud provider, 4606 Distributed computing and systems software, Hardware & Architecture, risk management, SLA violation, 616, risk based framework, Computer Science, Information and computing sciences, cloud market, SLA, risk-based decision making, fuzzy inference system, Information Systems
Technology, Science & Technology, Risk Management-based Framework, cloud computing, RMF, VU School of Business, service level agreement, Software Engineering, SLA management in cloud, cloud provider, 4606 Distributed computing and systems software, Hardware & Architecture, risk management, SLA violation, 616, risk based framework, Computer Science, Information and computing sciences, cloud market, SLA, risk-based decision making, fuzzy inference system, Information Systems
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