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The Library Quarterly
Article . 2025
License: taverne
The Library Quarterly
Article . 2025 . Peer-reviewed
Data sources: Crossref
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The Library as a Hospitable Place: Hospitality and Welcoming Volunteers

Hospitality and Welcoming Volunteers
Authors: Duursma, Geesje; Losekoot, Erwin; Jong, Gjalt de;

The Library as a Hospitable Place: Hospitality and Welcoming Volunteers

Abstract

Libraries use volunteers. Research indicates various barriers to volunteering. After these barriers have been overcome, it is of great importance that the volunteer is welcomed into the organization. Therefore, hospitality is not just about receiving patrons but also receiving (new) volunteers. For this study, concepts from volunteering were synthesized with hospitality concepts. This case study took place at a library in the northern part of the Netherlands. Data was collected from interviews with management and volunteers in a focus group discussion. The findings were triangulated with official documents from the library. A matrix of hospitality practices is proposed to help libraries attract, retain, and engage volunteers by engendering hospitable behavior. Hospitality practices are divided into three categories: physical, managerial, and ideological. The analysis and findings here support library organizations in becoming inviting places for volunteers. These practices improve the “‘hospitability’” both of and toward volunteers.

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Netherlands
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
hybrid