This article presents the results of a project that examined the perceived effectiveness and efficiency of Department of Human Resource (DHR) employees within a large agency. The results indicated that the employees perceived their effectiveness and efficiency as relatively high and that there was a large degree of association between the two concepts. The caseworkers perceived their own effectiveness and efficiency as lower than the noncaseworkers' perception of their own effectiveness and efficiency. The results also indicated that the employees perceived administration and communication to be important factors that have kept them from becoming more effective and efficient.