<script type="text/javascript">
<!--
document.write('<div id="oa_widget"></div>');
document.write('<script type="text/javascript" src="https://www.openaire.eu/index.php?option=com_openaire&view=widget&format=raw&projectId=undefined&type=result"></script>');
-->
</script>
The purpose of this paper is to improve sense-making of different quality philosophies using a quality system model. We have chosen Total Quality Management, Six Sigma, Lean Management and ISO 9000 as typical quality philosophies. The chosen model is based on describing a system as consisting of purpose, principles, methodologies and tools. This model is extended to include a roll-out process and a management process for each philosophy. The main results indicate that the proposed model presents a way of describing, comparing and interpreting quality philosophies. The major implication of the study is that it provides a way to describe and define quality philosophies. The study makes a contribution to Quality Management in proposing a model for describing a quality philosophy.
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 15 | |
popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 10% | |
influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |