Powered by OpenAIRE graph
Found an issue? Give us feedback
addClaim

This Research product is the result of merged Research products in OpenAIRE.

You have already added 0 works in your ORCID record related to the merged Research product.

Making sense of quality philosophies

Authors: Maria Fredriksson; Raine Isaksson;

Making sense of quality philosophies

Abstract

The purpose of this paper is to improve sense-making of different quality philosophies using a quality system model. We have chosen Total Quality Management, Six Sigma, Lean Management and ISO 9000 as typical quality philosophies. The chosen model is based on describing a system as consisting of purpose, principles, methodologies and tools. This model is extended to include a roll-out process and a management process for each philosophy. The main results indicate that the proposed model presents a way of describing, comparing and interpreting quality philosophies. The major implication of the study is that it provides a way to describe and define quality philosophies. The study makes a contribution to Quality Management in proposing a model for describing a quality philosophy.

Related Organizations
  • BIP!
    Impact byBIP!
    citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    15
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
Found an issue? Give us feedback
citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
15
Top 10%
Average
Top 10%
Upload OA version
Are you the author? Do you have the OA version of this publication?