
doi: 10.1057/rpm.2012.34
The first step at evaluating the economic cost and benefits of a frequent flyer program lies in understanding the customer's perception of the value of a mile. This study outlines a methodology taken to estimate perceived value of a mile while using them for future air travel. This estimate can be further used to drive strategy on the attributes of new redemption products and their impact on customer behavior.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 4 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
