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Emotion
Article . 2025 . Peer-reviewed
Data sources: Crossref
Emotion
Article . 2025
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Examining the dynamic impact of emotional apologies on forgiveness.

Authors: Pascale Sophie Russell; Erica G. Hepper; Fabio Fasoli; Aífe Hopkins-Doyle; Felien Boone;

Examining the dynamic impact of emotional apologies on forgiveness.

Abstract

Expressing emotions within apologies can be important in facilitating forgiveness. We reviewed current evidence to uncover what types of emotional apologies have been studied, in terms of specific emotions expressed in apologies and in what contexts they have been examined. From this wider literature, we then conducted a meta-analysis (k = 22 studies) on the effect of emotional apologies compared to no-emotion expression or neutral states on levels of forgiveness. We found that expressing emotions can generally facilitate higher levels of forgiveness. However, it was evident that there has been a narrow range of emotions manipulated in past apology contexts and very little research comparing the impact of emotional apologies from differing perspectives (i.e., victims, perpetrators, and bystanders). The findings highlighted the need to expand and improve on how emotional apologies are studied and eventually delivered in reaction to societal events. (PsycInfo Database Record (c) 2025 APA, all rights reserved).

Related Organizations
Keywords

Emotions, Humans, Forgiveness

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
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