descriptionPublicationkeyboard_double_arrow_right Article 01 Mar 2001 English Publisher:Elsevier BVJournal:Computerized Medical Imaging and Graphics, volume 25, pages 217-220 (issn: 0895-6111,

Authors: H P, Geraedts; R, Montenarie; P P, van Rijk ;

doi: 10.1016/s0895-6111(00)00052-5

pmid: 11137800

The benefits of total quality management

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Abstract

In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future.

Related Organizations

University Medical Center Utrecht
Netherlands

Keywords

Quality Assurance, Health Care, Models, Organizational, Humans, Nuclear Medicine Department, Hospital, Netherlands, Total Quality Management

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