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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Research in Transpor...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Research in Transportation Business & Management
Article . 2022 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
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Modeling of airline passenger loyalty: A comparison of leisure and business travelers

Authors: Dissakoon Chonsalasin; Sajjakaj Jomnonkwao; Kattreeya Chanpariyavatevong; Wimon Laphrom; Vatanavongs Ratanavaraha;

Modeling of airline passenger loyalty: A comparison of leisure and business travelers

Abstract

Abstract Airline companies are being driven by competition to improve their service quality and marketing strategies; moreover, these factors are vital for developing a competitive advantage over other service providers. The present study investigated the structural correlation factors for a behavioral loyalty model of domestic airline passengers related to their traveling objectives. Structural equation modeling was utilized to create the model. The results of the model development revealed that service quality perception of passengers positively influenced their behavioral loyalty. In addition, service value and passenger satisfaction positively influenced behavioral loyalty among passengers as expressed with respect to word-of-mouth and repurchase intention. As a result, it was found that there was a significant difference among the traveling groups. This result indicated that airlines should develop a separate model in relation to traveling purpose, including a leisure-objective group and a business-objective group, to formulate suitable marketing strategies related to each traveling objective group.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
12
Top 10%
Average
Top 10%
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