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Public Relations Review
Article . 2016 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
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Automated content analysis and crisis communication research

Authors: van der Meer, T.G.L.A.;

Automated content analysis and crisis communication research

Abstract

Communication plays a central role in how crisis events evolve. The huge collection of today’s digital available content from actors such as organizations, news media, and the public provides scholars with the opportunity to analyze large-sized collections of crisis-related communication and provide supplementary evidence for previous findings from smaller scaled research. However, the massive costs and complexity of analyzing these large-scaled data sets have hindered their use within the field of crisis research. This paper aims to provide an overview of how automated content analysis can potentially simplify and complement the analysis of these large collections of texts. Computational methods have long been used in the field of computer science and are currently gaining momentum within the field of crisis communication. This paper discusses the dictionary method, supervised method, and the unsupervised method as potential useful tools for analyzing crisis communication.

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Netherlands
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    selected citations
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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    46
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
46
Top 10%
Top 10%
Top 10%
Green
bronze