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Patient Education and Counseling
Article . 2011 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
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Facework and uncertain reasoning in health communication

Authors: Pighin, Stefania; Bonnefon, Jean-François;

Facework and uncertain reasoning in health communication

Abstract

Health care professionals often need to convey good and bad prospects to patients, and these news can be qualified by various uncertainty terms. Based on a sociolinguistic analysis of the way these uncertainty terms are used, we predicted that they would be interpreted differently by patients as a function of whether they qualified good news or bad news.Two studies investigating causal inferences were conducted among a sample of French university students (Study 1, N=50), and among a sample of Italian pregnant women (Study 2, N=532).Participants felt greater confidence in the conclusions they derived when the news were bad, as compared to the conclusions they derived when the news were good.The findings have implications for health care professionals who communicate good and bad prospects to patients, and who need to qualify the certainty of these prospects.Professionals should be aware that when the news are bad, any hedging term such as "possible" can be misunderstood as an attempt to sugar-coat the pill, and that this misinterpretation can lead patient to inferences that are not shared by the professional.

Countries
France, France, Italy
Keywords

Adult, Male, Analysis of Variance, Communication, Uncertainty, Professional-Patient Relations, Truth Disclosure, Pregnancy, Surveys and Questionnaires, Humans, Female, France, Students, B- ECONOMIE ET FINANCE, Diagnostic reasoning; Facework; Health communication; Predictive reasoning; Sociolinguistic; Uncertain inferences; Adult; Analysis of Variance; Female; France; Humans; Male; Pregnancy; Students; Surveys and Questionnaires; Uncertainty; Communication; Professional-Patient Relations; Truth Disclosure; Medicine (all)

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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
54
Top 10%
Top 10%
Top 10%
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