Measuring KMS success: A respecification of the DeLone and McLean's model

descriptionPublicationkeyboard_double_arrow_right Article 01 Sep 2006 English Publisher:Elsevier BVJournal:Information & Management, volume 43, pages 728-739 (issn: 0378-7206,

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Authors: Jen-Her Wu; Yu-Min Wang;

doi: 10.1016/j.im.2006.05.002

Measuring KMS success: A respecification of the DeLone and McLean's model

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Abstract

We proposed and empirically assessed a KMS success model. This was derived through an analysis of current practice of knowledge management and review of IS success literature. Five variables (system quality, knowledge or information quality, perceived KMS benefits, user satisfaction, and system use) were used as dependent variables in evaluating KMS success, and their interrelationships were suggested and empirically tested. The results provide an expanded understanding of the factors that measure KMS success and implications of this work are discussed.

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