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Counteracting workplace ostracism in hospitality with psychological empowerment

descriptionPublicationkeyboard_double_arrow_right Article 01 Jan 2019 English Publisher:Elsevier BVJournal:International Journal of Hospitality Management, volume 76, pages 240-251 (issn: 0278-4319,

Authors: Huertas-Valdivia, Irene; Braojos; , Lloréns-Montes;

doi: 10.1016/j.ijhm.2018.05.013 , 10.5281/zenodo.4647995 , 10.5281/zenodo.4647996

handle: 10115/19455

Counteracting workplace ostracism in hospitality with psychological empowerment

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Abstract

Pre-print. Paper publised in International Journal of Hospitality Management (Q1 JCR). This study examines the effect of workplace ostracism on hospitality employees’ self-esteem. Effects on extra-role customer service are also explored. Partial least squares (PLS) estimation method was employed to test the hypotheses and to analyze the mediation and moderation effects involved. 340 workers volunteered to participate in the study and completed and returned the survey. Findings underscore the relevance of empowering hospitality employees to counteract work-related problems, such as workplace ostracism.

This study was financed by projects from the Spanish Ministry of Economy and Competitiveness (ECO2013-47027-P) and the Ministry of Science and Innovation (ECO2010-15885). It was also funded by a project for Excellence from the Council for Economics, Innovation, and Science of the Andalusian Regional Government (P11-SEJ-7294) and by the European Regional Development Fund.

Related Organizations

University of Granada
Spain
King Juan Carlos University
Spain

Keywords

self-esteem, ostracism, extra-role, hotels, hospitality, Psicología, psychological empowerment, PLS SEM

Impact byBIP!

	citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	61
	popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.	Top 1%
	influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	Top 10%
	impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.	Top 1%