
Motivated by manufacturing and service applications, we consider a single class multi-server queueing system working under the LCFS discipline of service. After entering the queue, a customer will wait a random length of time for service to begin. If service has not begun by this time she will abandon and be lost. For the GI/GI/s+M queue, we present some structural results to describe the relation between various performance measures and the scheduling policies. We next consider the LCFS M/M/s+M queue and focus on deriving new results for the virtual waiting time and the sojourn time in the queue (either before service or before abandonment). We provide an exact analysis using Laplace-Stieltjes transforms. We also conduct some numerical analysis to illustrate the impact of customer impatience and the discipline of service on performance.
impatient customer, queueing, Multi-server queue, Virtual waiting time, virtual waiting time, LCFS, Queueing, Queues and service in operations research, Impatient customer, [SHS.GESTION.RECH-OP] Humanities and Social Sciences/Business administration/domain_shs.gestion.rech-op, multi-server queue
impatient customer, queueing, Multi-server queue, Virtual waiting time, virtual waiting time, LCFS, Queueing, Queues and service in operations research, Impatient customer, [SHS.GESTION.RECH-OP] Humanities and Social Sciences/Business administration/domain_shs.gestion.rech-op, multi-server queue
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 15 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 10% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 10% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |
