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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Revista de Calidad A...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Revista de Calidad Asistencial
Article . 2017 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
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Desarrollo y evolución de un cuadro de mando integral en atención primaria: lecciones aprendidas

Authors: E. Bartolomé-Benito; J. Jiménez-Carramiñana; L. Sánchez-Perruca; M.S. Bartolomé-Casado; A.B. Dominguez-Mandueño; M. Marti-Argandoña; M. Hernández-Pascual; +1 Authors

Desarrollo y evolución de un cuadro de mando integral en atención primaria: lecciones aprendidas

Abstract

Resumen Objetivos Describir el diseno, implantacion y seguimiento del cuadro de mando integral de atencion primaria ( eSOAP ) y su papel en el despliegue de los objetivos estrategicos y en la gestion clinica. Mostrar las lecciones aprendidas en los 6 anos de seguimiento. Metodo Estudio descriptivo en esferas: metodologica (marco conceptual, matriz estrategica, mapa estrategico y de procesos), tecnologica y de normalizacion. Resultados En diciembre de 2014 9.046 (78%) profesionales estaban registrados en eSOAP . Se midieron 381 indicadores de 16 fuentes de datos, de los cuales, el 36% era de resultados (modelo EFQM), el 39,1% de gestion clinica y el 20% estaba incluido en el contrato programa de centro. El eSOAP ha permitido desplegar todas las lineas estrategicas de atencion primaria, y ha hecho posible que los asistenciales evaluen la evolucion de indicadores resultados a lo largo del tiempo y en el ambito del paciente (por ejemplo incremento del 16% en el control de pacientes diabeticos). Se generaron 295.779 informes y se valoro por objetivos a 13.080 profesionales. Conclusiones Se ha hecho un elevado uso de la aplicacion eSOAP por parte de los profesionales. Fue clave el papel del cuadro de mando integral en el despliegue de las estrategias de atencion primaria. Ha permitido la gestion clinica y la mejora de los indicadores relevantes (salud, experiencia del paciente y costes) tal y como promueven los modelos de gestion que hemos utilizado como referentes (EFQM y Kaplan y Norton) y los nuevos escenarios emergentes (triple meta).

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
7
Average
Average
Top 10%
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