The effect of Customer Relationship Management systems on firm performance
Copyright policy ) Jacob Z. Haislip; Vernon J. Richardson;
The effect of Customer Relationship Management systems on firm performance
• Using a sample of firms that implement CRM systems, we examine a collection of possible benefits for firms that choose to adopt these systems.
- Xi’an Jiaotong-Liverpool University China (People's Republic of)
- University of North Texas United States
- University of Arkansas at Fayetteville United States
selected citations These citations are derived from selected sources.This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).28 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Top 10% influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Top 10% impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Top 10%
selected citations
Citations provided by BIP!
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
Citations provided by BIP!popularityPopularity provided by BIP!
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
Popularity provided by BIP! 28
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