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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Call Center Profiarrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Call Center Profi
Article . 2005 . Peer-reviewed
License: Springer TDM
Data sources: Crossref
https://dx.doi.org/10.1007/bf0...
Other literature type
Data sources: Microsoft Academic Graph
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Premium-Marke mit Premium-Service

Call Center im Reifenhandel
descriptionPublicationkeyboard_double_arrow_right Article , Other literature type 01 Dec 2005 German Publisher:Springer Science and Business Media LLCJournal:Call Center Profi, volume 8, pages 64-65 (issn: 1433-0199, eissn: 2192-8673, Copyright policy )
Authors: Eva-Susanne Krah;

doi: 10.1007/bf03243433

Premium-Marke mit Premium-Service

Abstract

Der Reifenspezialist Michelin hat seine Premium-Kunden fest im Blick. Uber ein dreistufiges Service-Konzept mit spezialisierten Call Center-Teams fur jeden Produktbereich ist ein hoher Beratungsgrad der Agents gewahrleistet. Bis zu 150 000 Anrufe im Monat werden uber die Service Center betreut.

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    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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