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Radboud Repository
Part of book or chapter of book . 2023
Data sources: Radboud Repository
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https://doi.org/10.1007/978-3-...
Part of book or chapter of book . 2023 . Peer-reviewed
License: Springer Nature TDM
Data sources: Crossref
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A Network Perspective on Interpersonal Trust Dynamics

Authors: Jinhan Jiao; Allard C. R. van Riel; Rick Aalbers; Zuzana Sasovova;

A Network Perspective on Interpersonal Trust Dynamics

Abstract

This chapter focuses on the possibilities to develop and repair interpersonal trust in an organizational context from a social network perspective. Trust violations have been argued to be one of the major difficulties that plague organizational life and challenge effective workplace relationships. It is therefore important and meaningful to investigate how trust develops and decays, and how it can be repaired. Despite a surge of research in recent years that investigates trust dynamics from psychological and behavioral perspectives, less is known about how trust dynamics may be influenced by the social context. Drawing upon a systematic literature review in which we found a set of network-related factors that (potentially) influence trust formation, we build a conceptual framework that summarizes how these factors affect trust and which aspects require further attention from researchers. Based on this framework, we provide a set of recommendations intended for managers and executives navigating the social trenches of organizations.

Country
Netherlands
Keywords

Literature review, Trust repair, Interpersonal trust dynamics, Trust formation, Institute for Management Research, Network embeddedness

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    3
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
3
Top 10%
Average
Average
Green