Total Quality Management

American industry finally “got it” during the early 1980s; the discovery of Deming’s methodology is generally given credit. The work of Philip B. Crosby (Quality is Free)[1] and J.M. Juran (Quality Control Handbook)[2] is also mentioned prominently.

Impact byBIP!

	selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	0
	popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.	Average
	influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).	Average
	impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.	Average