Total Quality Management

Name: Total Quality Management
Creator: Diana Sale
Keywords: 8. Economic growth

descriptionPublicationkeyboard_double_arrow_right Part of book or chapter of book , Other literature type 01 Jan 1996 English Publisher:Macmillan Education UK

Authors: Diana Sale;

doi: 10.1007/978-1-349-14197-5_2

Total Quality Management

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Abstract

Total Quality Management (TQM) was developed in the USA by W. E. Deming1 and J. M. Juran2 as a business philosophy to improve market performance. Their philosophy was welcomed and implemented in Japan in the 1980s. TQM was widely practised by Japanese businesses and is the foundation of the country’s economic dominance today. Japanese businesses reviewed the way that they operated and managed to achieve the competitive edge based on producing better goods at better prices than their competitors in the West.

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