In this chapter we focus on the topics of patient-centered care, or more broadly speaking patient- and family-centered care. The various aspects of improving patient experience in healthcare are discussed. These include patient comfort in a healthcare facility, surveying patients of the care they receive, patient education and providing compassion in delivering bad news, and involvement of patient social circles, among others. A five-step approach in communicating bad news is discussed. In addition, we highlight the importance of promoting the well-being of healthcare providers and its impact on improving patient health outcomes.