ABSTRACT While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non‐information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non‐information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non‐information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non‐information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non‐information exist in information science and technology research; 3) what aspects of information gaps and non‐information different approaches address, make visible and invisible; and 4) how novel insights from the current state‐of‐the‐art research can be translated to practice, policies and actions.